This Refund Policy explains when and how refunds are issued for orders placed with RS Fashion.
1. When Refunds Apply
Refunds are issued when a returned item meets our Return & Exchange eligibility criteria and an exchange is not preferred or not possible due to stock unavailability.
2. Refund Method
Refunds for prepaid orders are credited back to the original payment method. For Cash on Delivery orders, refunds are issued via bank transfer or UPI, whichever is convenient for the customer.
3. Refund Timeline
Once a returned product is received and inspected, refunds are initiated within 5-7 business days. Depending on your bank, it may take an additional 3-5 business days for the amount to reflect in your account.
4. Order Cancellations
Orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, it can no longer be cancelled and must instead follow our standard return process after delivery.
5. Partial Refunds
In case of multi-item orders where only some items are returned, a partial refund will be issued for the returned items only, excluding any shipping charges already incurred.
6. Non-Refundable Charges
Shipping charges paid at checkout are non-refundable except in cases where the return is due to our error.
7. Tracking Your Refund
You can check your refund status any time by messaging us on WhatsApp or through our Contact Us page with your order number.