We want you to be completely comfortable with your purchase. If something is not right, here is how our return and exchange process works.
1. Eligibility Window
Return or exchange requests must be raised within 7 days of delivery. Requests raised after this window cannot be accepted.
2. Condition of the Product
Items must be unused, unwashed, and returned with original tags and packaging intact. Products showing signs of wear, odour or alteration are not eligible.
3. How to Request a Return or Exchange
Message us on WhatsApp or use our Contact Us page with your order number, the reason for return, and photos of the product if there is a defect or size issue.
4. Size Exchanges
If a product does not fit, we are happy to exchange it for a different size, subject to stock availability. We recommend checking our size guide articles before ordering to avoid this altogether.
5. Non-Returnable Items
For hygiene reasons, certain intimatewear categories, sale items marked "final sale", and made-to-order pieces are not eligible for return or exchange.
6. Return Shipping
Where the return is due to our error (wrong item shipped, damaged in transit or a genuine manufacturing defect), we cover return shipping costs. Where the return is due to a change of mind or a self-selected wrong size, the customer bears the return shipping cost.
7. Processing Time
Once we receive and inspect the returned item, exchanges are shipped out within 3-5 business days.
8. Questions?
Reach out any time via WhatsApp or our Contact Us page and our team will guide you through the process.